Refund Policy
Fourteen days on any paid plan of any product sold here, no reason required. Where a product offers a trial with everything unlocked before you pay, we would rather you use that than need this page.
Last updated: 7 September 2026.
Fourteen days, no reason required
You can ask for a refund within 14 days of any payment, and you do not have to say why. This applies to the first payment on a new subscription and to every renewal after it — a renewal you did not want or did not notice is exactly the kind of charge this exists for.
How to ask
Use the “Manage billing” link on your subscription page, reply to the email you received when you paid, or contact us. Payments are handled by Paddle.com Market Limited as our merchant of record, so the money goes back by the same method you paid with; how long it then takes to appear is up to your bank, not us.
What happens to your licence
A refunded payment ends the access it paid for. What that means in practice depends on the product, and its own policy says so:
- Fucini Coverage Studio — no further activation keys are issued, keys already on a machine stop working at the end of the period that was actually paid for, and the extension settles onto the free Community tier by itself: nothing is uninstalled, and no coverage data, history or settings are lost.
The products on the road ahead are not for sale yet; each gets its own page here when it is.
Immediate delivery
An activation key is issued the moment payment completes, so this is digital content supplied immediately rather than something that arrives later. Consumers in the EU and the UK normally have a 14-day right of withdrawal on digital purchases, and agreeing to immediate supply at checkout is what ends it — Paddle, as merchant of record, is who asks for that agreement and whose buyer terms govern it. It changes nothing here: the fourteen days above are offered voluntarily on every paid plan, whether or not a statutory right still applies to you.
Your statutory rights
Paddle is the merchant of record for every sale, so its buyer terms apply alongside this policy. Nothing here reduces any right you already have by law, including the right of withdrawal that consumers in the EU and UK have for digital purchases. Where this policy and your statutory rights differ, the one that is better for you applies.